Returns and Refunds

Shipping & Returns Policy
Thank you for supporting our shop! Because crystals, minerals, and petrified wood are unique, fragile, and heavy natural treasures, we have established clear guidelines to protect both our customers and our business.

 Return Window
We accept return requests within [48 hours] of the delivery date shown on your tracking number. Once approved, your item must be shipped back to us within [48 hours].

Eligibility & Condition
To eligible for a refund, your item must meet the following criteria:
  • It must be in the exact condition you received it, unaltered and undamaged.
  • It must include all original packaging, labels, and certificates
  • A photo of item repackaged in the correct, secure format similar to how it was received to ensure the item is less likely to endure damage once the item is shipped back to us. 

 

 

Shipping Costs: Buyers are responsible for all return shipping costs. Original shipping fees are non-refundable.

  • Insurance Recommended: We highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot issue a refund if the item is lost or damaged during its return transit.
How to Initiate a Return
  1. Email us at [Findingsfromthefault@gmail.com] with your order number and the reason for the return.
  2. Required: Attach a clear, well-lit photo of the item to confirm its current condition.
  3. Once approved, we will send you the return shipping address. Do not mail items back without prior approval.
  • Keep all packaging materials until your claim is processed.

6. Refund Processing
Once your return is received and inspected to ensure it matches our original records, we will send you an email notification. Approved refunds will be processed back to your original payment method within [5 to 7] business days.